Last updated: [26-08-2025]

At A S Plumbing and Heating Engineers, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website https://a-s-plumbing.co.uk/.

By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect and process the following types of personal data:

• Information you provide directly: such as your name, email address, and any other details you submit via contact forms or service request forms.
• Usage information: details about how you use our website, such as IP addresses, browser type, time spent on pages, and navigation paths.
• Cookies and tracking technologies: as explained in our Cookie Policy.

2. How We Use Your Information

We use your personal data for the following purposes:

• To provide and manage our plumbing and heating services.
• To respond to enquiries and service requests.
• To improve our website functionality and user experience.
• To comply with legal obligations.
• To send relevant updates, promotions, or service information (only if you have opted in).

3. Lawful Basis for Processing

We process personal data under the following lawful bases as defined by the UK GDPR:

• Contractual necessity – to provide services you have requested.
• Legitimate interests – to improve our website and services.
• Consent – when you agree to receive marketing communications.
• Legal obligation – to comply with applicable laws and regulations.

4. Sharing of Data

We do not sell your personal data to third parties. However, we may share your information with trusted third-party service providers where necessary, such as:

• IT and hosting providers that support our website.
• Analytics providers (e.g., Google Analytics).
• Legal or regulatory authorities if required by law.

All third parties are required to keep your data secure and use it only for the agreed purpose.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy or to comply with legal, tax, or regulatory obligations.

When data is no longer needed, it will be securely deleted or anonymised.

6. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• The right to access the data we hold about you.
• The right to correct inaccurate or incomplete data.
• The right to request deletion of your data (“right to be forgotten”).
• The right to restrict or object to processing.
• The right to data portability.
• The right to withdraw consent (where applicable).

You can exercise these rights by contacting us via the details provided on our website.

7. Data Security

We implement appropriate technical and organisational measures to safeguard your personal data against unauthorised access, loss, alteration, or disclosure.

8. Third-Party Links

Our website may contain links to external websites. Please note that we are not responsible for the privacy practices or content of third-party sites.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or business operations. Any updates will be posted on this page with a revised “26-08-2025” date.